Refund policy

Everything we sell is real food — raised, harvested, and packed by hand on our family farm. Because it's perishable, we can't take anything back once it leaves our hands at pickup. But we stand behind every bird, and we want you to be happy.

If something's wrong, tell us. If your order shows up with freezer damage, a quality problem, or a packing mistake on our end, email us at info@cloverlanefarmstead.com within 48 hours of pickup — a photo helps. We'll make it right with a replacement on your next pickup or a refund. No runaround.

Missed pickups. Pickup dates and times are arranged by email once your order is ready. If something comes up and you can't make your window, just let us know as soon as you can and we'll do our best to reschedule. Orders that aren't picked up — and that we don't hear from you about — may be forfeited without a refund, since we can't safely re-sell chicken that's been thawed or sitting out.

Subscriptions. Each monthly box is charged and prepared in advance. Subscriptions begin with a required 6-month commitment that can't be paused or cancelled; after that, they continue month-to-month and you can pause or cancel before your next box is billed (see our Terms of Service for the full details). Boxes already harvested and packed for a given month follow the same rule as everything else above.

Questions about an order? Email info@cloverlanefarmstead.com — a real person on the farm will get back to you.